Help
The questions travellers ask us before a trip, answered in full.
- 3G, 4G, LTE and 5G abroad: what your phone actually needsUnderstand signal icons, check an older phone before travelling and choose coverage and data for maps, video calls and shared connections.
- Share your eSIM data: hotspot on iPhone, Android and a laptopConnect a partner or laptop to the same data package, control background downloads and decide when each traveller needs an independent connection.
- When does your eSIM start? Buying, installing and the first connectionPrepare the profile before flying without starting the travel days, and check covered stopovers, expiry before activation and top-ups.
- Internet abroad: choose between a travel eSIM, roaming, local SIM and wifiCompare connections for the whole journey, check your existing allowance and prepare data for arrival, shared devices and work.
- What is roaming? Mobile data abroad, your home SIM and a travel eSIMCheck what your plan covers, understand the data-roaming switch and prepare a second data line without confusing EU protections with your own contract.
- What happens when your eSIM runs out of data? Check usage and top upSeparate an exhausted allowance from expiry or weak signal, review iPhone and Android usage, and keep the profile for available top-ups.
- Wifi for travel: pocket wifi, public networks or a data eSIM?Compare rental logistics, batteries, shared devices and security, and decide when hotel wifi is enough for your trip.